Deutsch
Accessibility Statement
1. Introduction
B.W. Hotel Hohenzollern Osnabrück GmbH is committed to making its website and mobile applications accessible in accordance with legal requirements. This is based on the legal requirements of the German Accessibility Enhancement Act (BFSG), in particular § 3 BFSG, and the Accessibility Ordinance (BFV). The accessibility requirements also arise from Section 14 BFSG in conjunction with Section 3 (1) BFSG and the BFV. These regulations transpose Directive (EU) 2019/882 on accessibility requirements for products and services into national law.
The specific technical measures are based on the Web Content Accessibility Guidelines (WCAG) version 2.2 with conformity levels A and AA.
This accessibility statement applies to the website https://www.hotel-osnabrueck.de
2. State of accessibility
This website is partially accessible, as not all requirements are fully met.
3. Non-accessible content
a) Technical barriers:
- Untitled iFrames: Embedded content such as maps or external videos do not have meaningful titles for screen readers.
- Third-party iFrames: This content comes from external sources and does not always comply with accessibility standards—we have no control over this.
b) Content barriers:
- Non-accessible PDF and Office documents: These documents often lack semantic structure, contain non-accessible tables, or have insufficient alternative text.
- Unmarked language mixing: Some English terms or sections are not correctly marked in the code.
c) Unreasonable burden:
According to Article 5 of Directive (EU) 2016/2102, an exception may be claimed for certain content due to a disproportionate burden. Despite extensive efforts, we are currently unable to provide the following content in a fully accessible format::
- Many of the PDF and Word documents published before June 28, 2025 do not meet accessibility requirements. They often lack a clear structure, meaningful alternative text for images, or contain complex tables that would require considerable human and technical effort to make accessible.
We strive to make new documents accessible as a matter of principle. If you need a specific document in an accessible version, please contact us—we will provide it to you if possible.
4. Further information on the accessibility of the service
1. General description of the service
The Hotel Hohenzollern in Osnabrück is a four-star hotel in a central location right next to the main train station. It offers modern rooms in various categories, an in-house restaurant and bar, a spacious wellness and fitness area, and rooms for conferences and private events. Wi-Fi, a breakfast buffet, and other services round out the range of amenities.
2. Descriptions and explanations of the service
Rooms can be booked online, by phone, or by email. The website provides information about room categories, prices, packages, and arrival and departure. The hotel offers rooms equipped with modern technology for conferences and events, which can be requested individually. The wellness area includes a sauna, steam bath, pool, and fitness studio. Guests can also book massages and treatments. Food and drinks are available in the restaurant and bar, complemented by breakfast options. During your stay, the staff will provide care and service. Information about the surrounding area and recommendations for activities are provided.
5. Creation and review of this declaration
This declaration was created on September 2, 2025
Methodology of the test:
Self-assessment (internal tests with different browsers and keyboard navigation) and as partially automated tests with WAVE.
6. Feedback and contact details
If you notice any deficiencies regarding the accessibility of our website or if you require information on non-accessible content, you can contact us:
Best Western Hotel Hohenzollern
Theodor-Heuss-Platz 5
49074 Osnabrück
Email: info@hotel-osnabrueck.de
Telephone: +49 (0)541 33170
If you require content or documents in an accessible version, we will provide these to you on request within a reasonable period of time.
7. Conciliation procedure
Complaints and market surveillance
If you believe that this website or mobile application is not accessible, you can contact the contact point specified in this statement. If no satisfactory solution can be found within a reasonable period of time, you can contact the competent market surveillance authority:
Landesverwaltungsamt Sachsen-Anhalt
Referat Verbraucherschutz / Marktüberwachung
Ernst-Kamieth-Straße 2
06112 Halle (Saale)
Best Western Hotel Hohenzollern
Theodor-Heuss-Platz 5
49074 Osnabrück
Tel.: +49 (0)541 33170
www.hotel-osnabrueck.de
info@hotel-osnabrueck.de