Accessibility Statement

1. Introduction

The Best Western Hotel Hohenzollern is committed to making its website and mobile applications accessible in accordance with legal requirements. The accessibility requirements result from the Accessibility Act (Barrierefreiheitsstärkungsgesetz, BFSG), in particular from § 14 BFSG in conjunction with § 3 para. 1 BFSG, as well as the underlying Ordinance to the Accessibility Act (Barrierefreiheitsstärkungsgesetz, BFSGV). The specific technical measures are based on the guidelines of the Web Content Accessibility Guidelines (WCAG) version 2.2 with conformity levels A and AA. This accessibility statement applies to the website https://www.hotel-osnabrueck.de

2. State of accessibility

This website is partially accessible, as not all requirements are fully met.

3. Non-accessible content

a) Technical barriers:

iFrames for third-party content: These are not always accessible and cannot be influenced by us.
Wrong or missing HTML structure: The page structure sometimes uses heading levels without a preceding logical order . This makes navigation within the content difficult, especially for users of assistive technologies. We will fix this.
Some content, such as embedded maps (Google Maps) or image galleries, is opened on our website in so-called „lightboxes“. These interactive windows are currently not fully accessible. We are working on making these functions accessible in the future. As a transitional solution, we also provide all content (e.g. addresses, directions, captions) in text form or send these on request.

b) Content barriers:

PDF and Office documents not accessible (missing tags, poor structure, non-accessible tables).
Language mix on the website: Some sections contain English terms without the language being correctly marked up in the code.

d) Unreasonable burden:
According to Article 5 of Directive (EU) 2016/2102, an exception due to unreasonable burden may be invoked for certain content. Despite our efforts, it is currently not possible for us to offer the following content completely accessible:

Older PDF documents and Office files:
Many PDF documents and Word files published before June 26, 2025 are not accessible. These documents sometimes contain missing structures, insufficient alternative texts for images or complex tables, which cannot be revised at short notice without additional resources.

New documents will be provided in an accessible format if possible.

If you require a specific document in an accessible version, please contact us.

3a. Further information on the accessibility of the service

1. general description of the service

The Best Western Hotel Hohenzollern is a traditional 4-star hotel in the heart of Osnabrück, directly opposite the main railway station. With over 120 years of history, it combines historical charm with modern comfort. The hotel has 107 stylishly furnished rooms in various categories - from economy to the luxurious Hohenzollern Suite - as well as a bistro restaurant, an exclusive wellness and fitness area, modern conference rooms and a central location for business and leisure travelers. Amenities include free Wi-Fi, barrier-free rooms, pet-friendliness, pillow menu, beauty salon, massages and extensive room service

2. descriptions and explanations of the service

Booking and using the hotel offers takes place in several steps:

Booking and reservation: Bookings are made via a structured online platform with options for room category, length of stay and additional services. Breakfast can be booked as an option.

Check-in and stay: Reception is staffed around the clock. Guests enjoy modern rooms with coffee/tea making facilities, safe, flatscreen TV and personalized service.

Meetings and events: The hotel offers a separate conference area with several rooms, modern technology and catering - ideal for seminars, workshops and business meetings.

Additional services: In addition to the wellness area, laundry, dry cleaning service, shuttle service, beauty salon, massage services, boutique, childcare and a business center are also available.

Information transparency: All relevant information on rooms, prices, services and availability can be accessed online in a clearly structured manner. The hotel rating is over 8 out of 10 points in the categories of rooms, cleanliness and service.

4. Creation and review of this declaration

This declaration was created on June 26, 2025

Methodology of the test:
Self-assessment (internal tests with different browsers and keyboard navigation) and as partially automated tests with WAVE.

5. Feedback and contact details

If you notice any deficiencies regarding the accessibility of our website or if you require information on non-accessible content, you can contact us:

Best Western Hotel Hohenzollern
Theodor-Heuss-Platz 5
49074 Osnabrück
Email: info@hotel-osnabrueck.de
Telephone: +49 (0)541 33170

If you require content or documents in an accessible version, we will provide these to you on request within a reasonable period of time.

6. Conciliation procedure

If you are of the opinion that this website is not accessible, you can inform our office or person named in section 5. If you do not receive a satisfactory response from us within six weeks, you can contact the relevant dispute resolution body:

Lower Saxony:

You can contact the conciliation body directly at:

Telephone: 0511/120-4010

E-mail: schlichtungsstelle@ms.niedersachsen.de

Best Western Hotel Hohenzollern
Theodor-Heuss-Platz 5
49074 Osnabrück
Tel.: +49 (0)541 33170
www.hotel-osnabrueck.de
info@hotel-osnabrueck.de